Development-X : Developers of Business Software

Ostendo Inventory & Purchasing

Inventory includes stock controlled items (raw materials and finished goods) such as source on demand products, custom made products and assemblies.
Non stock items that are not stock controlled are called descriptors and supplier catalogues.
Stock can be recorded and transferred against multiple warehouses and multiple locations.
Stock takes can be organised by these or by product or category.
The stock item code field is 50 characters long with a 100 character further description field.
Extensive notes, images, documents, history and warranties can be linked to each item along with revision level, multiple stocking units of measure, serial number, batch or lot number, grade, colour, size, expiry date, barcode, manufacturer's name, brand, model and unlimited user definable properties.
Comprehensive pricing levels, quantity breaks, discounts, full cost tracking and cost change logging are incorporated in Ostendo.
Complementary add-on sales can be defined against the inventory item for prompting at sales order entry.
You can create warranties automatically when items are sold and create regular customer asset servicing for after sales servicing of products.
Ostendo allows negative stock.
A projected inventory availability enquiry screen and inventory forecasting are included along with automated inventory replenishment MRP functionality (re-order quantity, re-order level, order multiple, lead time) based on supply, demand, forecast and inventory re-order policy.
A mass global replacement facility is included for substituting items and alternative items option from the preferred supplier or list of approved suppliers with part number cross-reference and pricing information.
You can purchase directly for stock, jobs, assembly orders or cost centres using inventory, descriptors or supplier catalogues.
An unlimited number of supplier catalogues can be imported.
You can track drop-shipments directly to your customer's address or outworker's address and there is an optional purchase order approval control process.
The 3 purchasing processing methods are (i) Purchase Order to Receipt to Supplier Invoice (ii) Purchase Order to Supplier Invoice (iii) Supplier Invoice only.

Ostendo Sales & Service

There are 3 methods of processing sales through to invoices (i) Sales Orders to Deliveries to Invoice (ii) Sales Orders to Invoices (iii) Invoice only.
You can consolidate customer invoices for jobs, sales orders, deliveries and recurring invoices (contracts).
To assist you with the sales order process we have included:

- An extensive pricing matrix with easy updates

- Sales kit sets

- Configuring items on the fly for custom products

- Current and projected stock availability

- Alternate item option

- Add-on sales options by item with warranty codes

Warranty tracking commences at the time of product or service sale and continues through its lifecycle, recording all service, maintenance, and repair activities. This includes manufacturers' warranties and extended warranties that you have sold to the customer.
For product or service sales with a future ongoing service commitment, you can automatically create a customer service asset upon selling the product or service to a customer.
These service assets can have warranty records and preventative maintenance service agreements setup against them that will automatically schedule and create the service jobs required.
A complete sales and service history for the customer and the customer's service assets.
Service reminder letters can be generated and sent by email or printed.

Ostendo Job Costing & Projects

Job costing is Ostendo's strength, from simple to complex job estimating and quoting, to work in progress tracking at all levels, to after job costing and actual job profit reporting.
Cost methods include standard, average, actual, last, buy price, or calculated cost. These are used in the jobs and projects to provide detailed and accurate budgeted planned, actual and projected costs at the various task, job, and project hierarchy levels.
Real time work in progress and time and cost completion percentage are included at all levels.
You can also use the planned/projected costs based on progress claim percentage to project job profitability.
Progress claims and retention tracking can be done by job and consolidated invoicing by project.
A graphical job calendar by task/resource will assist you with scheduling.

Ostendo Engineering & Production

Manufacturing incorporates making products to order or to stock from component items. You can choose the level of simplicity or complexity that you wish to use.
This ranges from an assembly order with no details, through using simple Bills of Material, or simple routing, to full use of combined BOM, routing and resources with cost rollups.
Orders can be generated on the fly, source on demand, from a prescheduled planned order, or as a configured custom product.
BOMs include setup, scrap percentage, can be as many levels deep as required and include component items, descriptors, and labour.
Phantom assemblies are also supported.
Each line in a BOM can optionally be linked to a step in the routing, and each routing step can identify the detailed resource requirements.
A mass global replacement facility is used for substituting items and a where used enquiry for BOMs.

Manage every aspect of your customer relationship from prospect to customer, quote, job and order tracking, invoice and payment history to activity log for emails, calls, meetings, etc.
The customer database tracks multiple contacts and delivery addresses, head office billing information, job and invoicing requirements, and so on.
An integrated call centre management system gathers date and time stamped customer calls and initiates resource activities to monitor and progress the customer call through to its conclusion.
You may choose to add the frequently asked questions to your business knowledge base in Ostendo.
A complete call history and quote history is maintained including conversions to actual orders.
Quotes can be converted into sales orders or jobs at any time.
Quotes have an expiry date and must be converted to an order or changed to lost status with a reason code explaining the lost quote.
Quotes can be prepared for products and services, made to order custom products and services through to complex labour, materials and sub-contracted jobs and projects.
Special pricing rules can be automatically applied to quotes according to customer type and other pre-defined criteria.

Ostendo CRM & Quoting

Ostendo Custom Products

This is a simple question and answer interface to design, cost and price customer specific products and services.
You create the rules for your configured products.
Rules can be simple with features and options, through to complex dimensional rules based configurations.
You can also define rules for calculating prices.
Based on the answers to the questions at the quote or sales order entry stage, the system automatically generates and stores a unique design to make the product or service at a later time specifically for that customer eg BOM and routing.
Custom products or services that have a future ongoing service commitment can be automatically converted to a customer service asset at the time of sale.

Ostendo Labour & Job Tracking

Job sheets, job lists and timesheets assist the job planning and reporting process.
The business work time profile defines the available hours for scheduling purposes.
A graphical job scheduling calendar allows you to track your labour resources.
This drag and drop scheduling tool provides you with instant visibility of your resources and tasks including labour resources allocated to non chargeable work.
Ostendo supports varying labour charge out rates by customer and varying employee actual labour or direct costs linked to one labour code.
You can also track labour percentage complete against a task, job or project showing planned and actual labour to date and projected labour time remaining.

Ostendo Technical & Utilities

Ostendo runs on an SQL relational database and supports the multi user, multi company business.
Database technology has been extensively used for improved performance eg triggers, stored procedures, generators and exceptions.
The integrated high end reporting and analysis capabilities with query design and selection criteria have been stored in the database itself i.e. not in the executable file.
The graphical user interface GUI can be changed by the user to Windows 2000, XP or Office 2003 look and feel.
The user can customise the menus to add external programmes and files to Ostendo within its security.
The custom scripting engine allows customer specific routines to be created and added as a regular menu option also.
Opening lists can be customised by the user, as can the quick launch toolbar for commonly used menu options.
System wide alerts and reminders automatically trigger for urgent and important events as defined by the user.
The customer can also define their own compulsory fields for their business that users must input.
A complete transactional change audit log can be activated by user at any time.
Other tools included in Ostendo are an integrated spreadsheet with SQL query tools, general data import and export utilities across the entire database, right click mouse option to print or export data from screen lists, global name and code changing and substitution, image and document management library and graphical calendar views with drag and drop facility for CRM and jobs.
Ostendo integrates directly with MYOB Accounting, Accounting Plus, Premier and Enterprise using the Read Write ODBC Driver. The MYOB ODBC Driver is provided with Ostendo.